{"id":3733,"date":"2025-06-23T07:26:55","date_gmt":"2025-06-23T05:26:55","guid":{"rendered":"https:\/\/satoriacu.com\/general-terms-and-conditions\/"},"modified":"2025-07-17T16:26:19","modified_gmt":"2025-07-17T14:26:19","slug":"general-terms-and-conditions","status":"publish","type":"page","link":"https:\/\/satoriacu.com\/en\/general-terms-and-conditions\/","title":{"rendered":"General Terms and Conditions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3733\" class=\"elementor elementor-3733 elementor-2356\" data-elementor-post-type=\"page\">\n\t\t\t\t<div data-dce-background-color=\"#FFFFFF\" class=\"elementor-element elementor-element-f5bd1f4 e-con-full e-flex e-con e-parent\" data-id=\"f5bd1f4\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-2a6ca27 e-con-full e-flex e-con e-child\" data-id=\"2a6ca27\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-59a76ac elementor-widget elementor-widget-heading\" data-id=\"59a76ac\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">GENERAL TERMS AND CONDITIONS\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-dce-background-color=\"#FFFFFF\" class=\"elementor-element elementor-element-d96c085 e-con-full e-flex e-con e-parent\" data-id=\"d96c085\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cbc141f elementor-widget elementor-widget-text-editor\" data-id=\"cbc141f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h6 data-start=\"320\" data-end=\"339\"><strong>1. GENERAL PROVISIONS<\/strong><\/h6><p data-start=\"341\" data-end=\"524\">These General Terms and Conditions (hereinafter: \u201cTerms\u201d) govern the use of the website <a class=\"\" href=\"http:\/\/www.satoriacu.com\" target=\"_new\" rel=\"noopener\" data-start=\"427\" data-end=\"444\">www.satoriacu.com<\/a> and the purchase of products and services through it. The website and webshop are operated by the company: <\/p><p data-start=\"526\" data-end=\"680\"><strong data-start=\"526\" data-end=\"557\">Satori Acupuncture j.d.o.o.<\/strong><br data-start=\"557\" data-end=\"560\">Dra\u0161kovi\u0107eva 12, 10000 Zagreb<br data-start=\"589\" data-end=\"592\">OIB: 63996062230<br data-start=\"608\" data-end=\"611\">MB: 081390661<br data-start=\"623\" data-end=\"626\">E-mail: <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"634\" data-end=\"653\">vesna@satoriacu.com<\/a><br data-start=\"653\" data-end=\"656\">Web: <a class=\"\" href=\"http:\/\/www.satoriacu.com\" target=\"_new\" rel=\"noopener\" data-start=\"661\" data-end=\"678\">www.satoriacu.com<\/a><\/p><p data-start=\"682\" data-end=\"824\">By using this website, you confirm that you have read and agree to these Terms. If you do not agree, please do not use this site. <\/p><hr data-start=\"826\" data-end=\"829\"><h6 data-start=\"831\" data-end=\"854\"><strong>2. MERCHANT INFORMATION<\/strong><\/h6><p data-start=\"856\" data-end=\"1115\">Company: <strong data-start=\"864\" data-end=\"895\">Satori Acupuncture j.d.o.o.<\/strong><br data-start=\"895\" data-end=\"898\">Headquarters: Dra\u0161kovi\u0107eva 12, 10000 Zagreb<br data-start=\"937\" data-end=\"940\">OIB: 63996062230<br data-start=\"956\" data-end=\"959\">Registered with the Commercial Court in Zagreb<br data-start=\"1010\" data-end=\"1013\">Share capital: EUR 10.00, fully paid<br data-start=\"1060\" data-end=\"1063\">IBAN: HR7223400091111152945<br data-start=\"1086\" data-end=\"1089\">Bank: PBZ (Privredna banka Zagreb d.d.)<\/p><hr data-start=\"1117\" data-end=\"1120\"><h6 data-start=\"1122\" data-end=\"1147\"><strong>3. PRODUCTS AND SERVICES<\/strong><\/h6><p data-start=\"1149\" data-end=\"1364\">On the website satoriacu.com, you can purchase products and services that are clearly described, with prices and currency displayed. We reserve the right to change content, descriptions, prices, or product availability without prior notice. <\/p><hr data-start=\"1366\" data-end=\"1369\"><h6 data-start=\"1371\" data-end=\"1384\"><strong>4. PRICES<\/strong><\/h6><p data-start=\"1386\" data-end=\"1531\">All prices are in euros (EUR) and include VAT. Prices are valid at the time of order confirmation and are subject to change without prior notice. <\/p><hr data-start=\"1533\" data-end=\"1536\"><h6 data-start=\"1538\" data-end=\"1564\"><strong>5. ORDERS AND PAYMENT<\/strong><\/h6><p data-start=\"1566\" data-end=\"1692\">The customer orders the products through the website. The contract between the buyer and the merchant comes into force upon confirmation of the order by the merchant. <\/p><p data-start=\"1694\" data-end=\"1726\">Payment can be made via:<\/p><ul data-start=\"1727\" data-end=\"1864\"><li data-start=\"1727\" data-end=\"1807\"><p data-start=\"1729\" data-end=\"1807\">Credit\/debit cards (Visa, Maestro, Mastercard) via the CorvusPay system<\/p><p><img decoding=\"async\" class=\"alignleft wp-image-2923 size-medium\" src=\"https:\/\/satoriacu.com\/wp-content\/uploads\/2025\/07\/kartice-corvus-pay-politika-300x41.webp\" alt=\"\" width=\"300\" height=\"41\" srcset=\"https:\/\/satoriacu.com\/wp-content\/uploads\/2025\/07\/kartice-corvus-pay-politika-300x41.webp 300w, https:\/\/satoriacu.com\/wp-content\/uploads\/2025\/07\/kartice-corvus-pay-politika-1024x140.webp 1024w, https:\/\/satoriacu.com\/wp-content\/uploads\/2025\/07\/kartice-corvus-pay-politika-768x105.webp 768w, https:\/\/satoriacu.com\/wp-content\/uploads\/2025\/07\/kartice-corvus-pay-politika-600x82.webp 600w, https:\/\/satoriacu.com\/wp-content\/uploads\/2025\/07\/kartice-corvus-pay-politika.webp 1066w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>&#8211;<br>&#8211;<\/p><\/li><\/ul><hr data-start=\"1866\" data-end=\"1869\"><h6 data-start=\"1871\" data-end=\"1885\"><strong><br>6. DELIVERY<\/strong><\/h6><p data-start=\"1887\" data-end=\"2065\">Delivery is carried out via contracted delivery services. Delivery time and delivery price depend on location and type of product. Delivery is carried out exclusively within the territory of the Republic of Croatia.  <\/p><hr data-start=\"2067\" data-end=\"2070\"><h6 data-start=\"2072\" data-end=\"2114\"><strong>7. RIGHT TO UNILATERALLY TERMINATE THE CONTRACT<\/strong><\/h6><p data-start=\"2116\" data-end=\"2341\">The buyer has the right, without giving any reason, to unilaterally terminate the contract within 14 days from the date of receipt of the product. More information and the form can be found in the document <em data-start=\"2285\" data-end=\"2322\">Right to unilateral termination of the contract<\/em> on our website. <\/p><hr data-start=\"2343\" data-end=\"2346\"><h6 data-start=\"2348\" data-end=\"2375\"><strong>8. RETURNS AND COMPLAINTS<\/strong><\/h6><p data-start=\"2377\" data-end=\"2636\">In case of product return, please contact us at <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"2436\" data-end=\"2455\">vesna@satoriacu.com<\/a>. Returns are accepted only if the product is unused, undamaged and in the original packaging. The return cost is borne by the customer, unless it is a defective or incorrect product.  <\/p><hr data-start=\"2638\" data-end=\"2641\"><h6 data-start=\"2643\" data-end=\"2659\"><strong>9. COMPLAINTS<\/strong><\/h6><p data-start=\"2661\" data-end=\"2782\">In accordance with Article 10 of the Consumer Protection Act, we inform users that they can submit complaints about the quality of our services to: <\/p><ul data-start=\"2784\" data-end=\"2913\"><li data-start=\"2784\" data-end=\"2864\"><p data-start=\"2786\" data-end=\"2864\">by mail to the address: Satori Acupuncture j.d.o.o., Dra\u0161kovi\u0107eva 12, 10000 Zagreb<\/p><\/li><li data-start=\"2865\" data-end=\"2913\"><p data-start=\"2867\" data-end=\"2913\">by email at: <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"2892\" data-end=\"2911\">vesna@satoriacu.com<\/a><\/p><\/li><\/ul><p data-start=\"2915\" data-end=\"2978\">We will provide a response within 15 days of receiving the complaint.<\/p><hr data-start=\"2980\" data-end=\"2983\"><h6 data-start=\"2985\" data-end=\"3014\"><strong>10. STATEMENT OF LIABILITY<\/strong><\/h6><p data-start=\"3016\" data-end=\"3214\">The content on this website is provided for informational purposes only. Satori Acupuncture j.d.o.o. does not guarantee that the information on the site will not be error-free or that access to the site will be uninterrupted. <\/p><hr data-start=\"3216\" data-end=\"3219\"><h6 data-start=\"3221\" data-end=\"3253\"><strong>11. PROTECTION OF PERSONAL DATA<\/strong><\/h6><p data-start=\"3255\" data-end=\"3488\">The protection of users&#8217; privacy and personal data is regulated by our <strong data-start=\"3324\" data-end=\"3357\">Privacy Statement<\/strong>, available at: <a class=\"\" href=\"https:\/\/satoriacu.com\/en\/privacy-policy-statement\/\" target=\"_new\" rel=\"noopener\" data-start=\"3382\" data-end=\"3488\">https:\/\/satoriacu.com\/izjava-o-zastiti-privatnosti\/<\/a><\/p><hr data-start=\"3490\" data-end=\"3493\"><h6 data-start=\"3495\" data-end=\"3520\"><strong>12. MATERIAL RIGHTS<\/strong><\/h6><p data-start=\"3522\" data-end=\"3684\">All content on the website (texts, images, logos) is the property of Satori Acupuncture j.d.o.o. and\/or its partners and is protected by the Copyright Act. Additionally, the website uses photographs owned by Vigor Klai\u0107 for Magme.hr, with the author&#8217;s permission. <\/p><hr data-start=\"3686\" data-end=\"3689\"><h6 data-start=\"3691\" data-end=\"3709\"><strong>13. JURISDICTION<\/strong><\/h6><p data-start=\"3711\" data-end=\"3771\">In the event of a dispute, the competent court in Zagreb shall have jurisdiction.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>GENERAL TERMS AND CONDITIONS 1. GENERAL PROVISIONS These General Terms and Conditions (hereinafter: \u201cTerms\u201d) govern the use of the website www.satoriacu.com and the purchase of products and services through it. The website and webshop are operated by the company: Satori Acupuncture j.d.o.o.Dra\u0161kovi\u0107eva 12, 10000 ZagrebOIB: 63996062230MB: 081390661E-mail: vesna@satoriacu.comWeb: www.satoriacu.com By using this website, you confirm [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3733","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/satoriacu.com\/en\/wp-json\/wp\/v2\/pages\/3733","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/satoriacu.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/satoriacu.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/satoriacu.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/satoriacu.com\/en\/wp-json\/wp\/v2\/comments?post=3733"}],"version-history":[{"count":1,"href":"https:\/\/satoriacu.com\/en\/wp-json\/wp\/v2\/pages\/3733\/revisions"}],"predecessor-version":[{"id":3734,"href":"https:\/\/satoriacu.com\/en\/wp-json\/wp\/v2\/pages\/3733\/revisions\/3734"}],"wp:attachment":[{"href":"https:\/\/satoriacu.com\/en\/wp-json\/wp\/v2\/media?parent=3733"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}