{"id":3741,"date":"2025-07-04T13:19:04","date_gmt":"2025-07-04T11:19:04","guid":{"rendered":"https:\/\/satoriacu.com\/right-and-method-of-filing-a-complaint\/"},"modified":"2025-07-17T16:39:51","modified_gmt":"2025-07-17T14:39:51","slug":"right-and-method-of-filing-a-complaint","status":"publish","type":"page","link":"https:\/\/satoriacu.com\/en\/right-and-method-of-filing-a-complaint\/","title":{"rendered":"Right and method of filing a complaint"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3741\" class=\"elementor elementor-3741 elementor-2928\" data-elementor-post-type=\"page\">\n\t\t\t\t<div data-dce-background-color=\"#FFFFFF\" class=\"elementor-element elementor-element-f5bd1f4 e-con-full e-flex e-con e-parent\" data-id=\"f5bd1f4\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-2a6ca27 e-con-full e-flex e-con e-child\" data-id=\"2a6ca27\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-59a76ac elementor-widget elementor-widget-heading\" data-id=\"59a76ac\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Right and method of filing a complaint<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-dce-background-color=\"#FFFFFF\" class=\"elementor-element elementor-element-d96c085 e-con-full e-flex e-con e-parent\" data-id=\"d96c085\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cbc141f elementor-widget elementor-widget-text-editor\" data-id=\"cbc141f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"265\" data-end=\"439\">In accordance with the provisions of the Consumer Protection Act, we inform our valued consumers that they can submit complaints about the quality of purchased products or services provided in writing.<\/p>\n<p data-start=\"441\" data-end=\"468\">An objection can be filed:<\/p>\n<p data-start=\"470\" data-end=\"562\"><strong>BY MAIL TO:<\/strong><br data-start=\"494\" data-end=\"497\">Satori Acupuncture j.d.o.o.<br data-start=\"528\" data-end=\"531\">Dra\u0161kovi\u0107eva 12, 10000 Zagreb<\/p>\n<p data-start=\"564\" data-end=\"621\"><strong>BY EMAIL TO:<\/strong><br data-start=\"595\" data-end=\"598\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"600\" data-end=\"619\">vesna@satoriacu.com<\/a><\/p>\n<p data-start=\"623\" data-end=\"732\"><strong>VIA THE ONLINE FORM AVAILABLE ON THE WEBSITE:<\/strong><br data-start=\"683\" data-end=\"686\"><a href=\"http:\/\/www.satoriacu.com\/kontakt\/\">www.satoriacu.com\/kontakt\/<\/a><\/p>\n<p data-start=\"734\" data-end=\"764\"><br>In your complaint, you must state:<\/p>\n<ul data-start=\"766\" data-end=\"919\">\n<li data-start=\"766\" data-end=\"783\">\n<p data-start=\"768\" data-end=\"783\">First and last name<\/p>\n<\/li>\n<li data-start=\"784\" data-end=\"814\">\n<p data-start=\"786\" data-end=\"814\">Address for sending replies<\/p>\n<\/li>\n<li data-start=\"815\" data-end=\"878\">\n<p data-start=\"817\" data-end=\"878\">Detailed description of the complaint (product\/service, date, circumstances)<\/p>\n<\/li>\n<li data-start=\"879\" data-end=\"919\">\n<p data-start=\"881\" data-end=\"919\">Preferably, order number or invoice<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"921\" data-end=\"1067\"><strong data-start=\"921\" data-end=\"944\"><br><\/strong>We will deliver a response to the complaint in writing no later than 15 days from the date of receipt of the complaint, to the address you provided in the complaint.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Right and method of filing a complaint In accordance with the provisions of the Consumer Protection Act, we inform our valued consumers that they can submit complaints about the quality of purchased products or services provided in writing. An objection can be filed: BY MAIL TO:Satori Acupuncture j.d.o.o.Dra\u0161kovi\u0107eva 12, 10000 Zagreb BY EMAIL TO:vesna@satoriacu.com VIA [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3741","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/satoriacu.com\/en\/wp-json\/wp\/v2\/pages\/3741","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/satoriacu.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/satoriacu.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/satoriacu.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/satoriacu.com\/en\/wp-json\/wp\/v2\/comments?post=3741"}],"version-history":[{"count":1,"href":"https:\/\/satoriacu.com\/en\/wp-json\/wp\/v2\/pages\/3741\/revisions"}],"predecessor-version":[{"id":3742,"href":"https:\/\/satoriacu.com\/en\/wp-json\/wp\/v2\/pages\/3741\/revisions\/3742"}],"wp:attachment":[{"href":"https:\/\/satoriacu.com\/en\/wp-json\/wp\/v2\/media?parent=3741"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}